Careers Page
Team Phillip Jeffries
We are searching for the right team players to join our amazing team. Individuals must fit within our corporate culture and be dedicated to the growth of our business.
What's in it for you?
A unique culture that includes...
...Annual Spirit Week with a focus on our core values, team building and having fun!
...Employee-hosted "Wow! Fun! Months" and "PJ Family Dinner"
...Annual Holiday Party and Picnic
...Business casual dress code
Benefits...
...Competitive salary
...Paid Time Off
...Medical, dental and vision benefits
...Flexible Spending Account
...Pension Profit Sharing Plan
...Bonus Program
If you're looking for a rapidly growing company that has the feel of a start-up and the foundation of an established business, Phillip Jeffries may be your next home!
If interested in any of the career opportunities listed below, please submit your resume, cover letter and salary requirements to jobs@phillipjeffries.com for immediate consideration.
_______________________________________
Customer Service Director, Customer Service Department
Our Customer Service team is searching for a true visionary – a customer-centric innovator that is looking to “kick it up a notch.” This World Class Service guru will be responsible for driving a team that delivers extraordinary customer experiences and inspires greatness throughout our service team.
If you’re looking for a rapidly growing company that has the feel of a start-up and the foundation of an established business, Phillip Jeffries may be your next home!
This position will report directly to the Director of Operations.
What you will be doing:
1. Oversee execution of Customer Service Re-engineering Project
2. Communicate feedback regarding service failures/customer concerns to company
3. Conduct quarterly service calls with showrooms and sales representatives
4. Act as liaison with other Operational teams (i.e. Accounting, Purchasing, Logistics) as well as Marketing and Design for the sake of communicating company-wide objectives
5. Identify departmental KPI’s and report daily
6. Create and own Customer Service surveys/interviews/focus groups
7. Establish accountability system that monitors execution of key procedures (i.e. claims resolution, order entry, response times, open order reports, etc.)
8. Oversee change management processes
9. Identify best practices for issue resolution
10. Create and deploy policies/procedures for department
11. Ensure performance standards meet service goals of company
12. Own internal process checks/Customer Service audits
13. Communicate company initiatives/objectives to team
14. Coach a high performing team
15. Measure team performance
16. Screen and interview potential Customer Service candidates
17. Oversee scheduling for department
18. Conduct weekly Customer Service meetings
19. Communicate performance of territories to team
Must have:
1. Customer-centric mentality
2. Leadership
3. Team player
4. Strategic/planning
5. Management/organization of multiple priorities
6. Customer Service systems/Processes
7. Training and development
8. Luxury brand experience
9. Outstanding communication skills, both written and verbal
10. Proficient in MS Office
11. Well versed with ERP/CRM systems
12. Exceptional problem solving skills
13. Retail experience welcome
14. Staffing
15. BA degree preferred
16. 5 years experience with Customer Service leadership role
17. Call center experience
_______________________________________
Purchasing Manager, Purchasing Department
Our Purchasing team is searching for a “supply chain wiz!” This purchasing wiz will be responsible for all purchasing activities from sourcing supplies, forecasting demand, negotiating pricing and expediting orders. “Better, Faster, Cheaper” will be the mantra of the ideal Purchasing Manager!
If you’re looking for a rapidly growing company that has the feel of a start-up and the foundation of an established business, Phillip Jeffries may be your next home!
This position will report directly to the Controller.
What you will be doing:
1. Strategize the sourcing and negotiation of pricing for all indirect supplies and freight
2. Forecast demand and stock reorders
3. Expedite stock orders
4. Conduct inventory projections
5. Negotiate pricing proposals for all hotel orders
6. Create and manage a system for defects and claims
7. Create and execute stock POs
8. Create and manage an accountability system for office supplies
Must have:
1. Upbeat, positive, can-do attitude
2. Detail-oriented
3. Analytical thinker, problem solver
4. Excel guru
5. Excellent math skills
6. Team player
7. 5 years experience with Demand Planning/Purchasing
8. Light manufacturing background preferred
9. Fashion industry experience preferred
10. Well versed with ERP/WMS systems
11. Outstanding communication skills, both written and verbal
_______________________________________
IT Project Manager, IT Department
Our IT team is searching for someone to “get things done!” In this role, the qualified candidate will be responsible for successfully planning and executing IT-related initiatives. The ideal IT Project Manager thrives under pressure, revels in juggling multiple projects at once and finds satisfaction in seeing key initiatives through to completion.
This position will report directly to the IT & Logistics Director and is a full time, onsite position.
What you will be doing:
1. Ensure on time execution of all IT projects
2. Work with Director to map out and plan all IT projects
3. Execute initial research in order to build requirement documentation
4. Build thorough requirement documentation for all IT projects that will be used both internally as well as being provided to vendors that will be a part of the execution of the project
5. Assist in the evaluation of all IT solutions, including both internal and external
6. Manage and track all project resources including both physical, virtual and human resources
7. Test and coordinate internal/external tests of all IT projects
8. Manage and communicate with outside vendors/partners
9. Help improve corporate project management standards across all departments/project managers
10. Troubleshoot and rectify IT/Computer issues as a supplement to the outside Helpdesk Vendor
11. Find, propose and execute technical solutions to IT/Operational challenges in the company
Must have:
1. Upbeat, energetic, can-do attitude
2. 2 – 5 years project management experience
3. Experience in or passion for IT/Web
4. Ability to work independently or with a team
5. Excellent computer skills
6. Excellent communication skills
7. Excellent organizational skills
8. Well versed in Office application suite (Word, Excel and Outlook)
9. Project Management software proficiency a plus (i.e. Microsoft Project, Basecamp)
10. Ability to multitask
11. Ability to change directions quickly and nimbly
_______________________________________
Warehouse Picker/Packer, Shipping & Receiving Department
We are searching for the right team player to join our amazing team as a Warehouse Picker/Packer. In this role, the qualified candidate will be dedicated to working in a fast-paced, team-oriented environment that focuses on creating amazing first impressions via the packages that are delivered to our luxury interior design clientele. This individual will report directly to the Warehouse Manager.
What you will be doing:
1. Pick and pack orders for high end, luxury wallcovering
2. Ship domestic and international orders
3. Maintain overall organization of warehouse
4. Ensure that stock is accurate and report discrepancies
5. Assist with receiving process
6. Utilize Transportation Management System, Riata and Sage Pro software
7. Assist with varying projects and general labor requests as needed
Must have:
1. Upbeat, energetic, positive, can-do attitude
2. Able to effectively multitask and shift direction quickly
3. Strong analytical skills
4. Outstanding communication skills and exceptional phone manner
5. Excellent time management and follow up skills
6. Able to work in a fast-paced, team-oriented environment
7. Able to lift 50-100 pounds
8. Proactive approach to problem solving
9. General computer skills
10. Previous experience a plus!!
_______________________________________
Sampling Room Manager, Sampling Department
We are searching for the right team player to join our amazing team as the Sampling Manager. In this role, the qualified candidate will be responsible for creating and managing the industry’s best Sample Department in terms of staff, processes and strategies.
This position will report directly to the Director of IT/Logistics.
What you will be doing:
1. Ensure department is meeting all daily, weekly and monthly commitments
2. Oversee memo production process
3. Maintain a 99% stock rate
4. Access and schedule department projects and provide those plans/deadlines to the Director of IT/Logistics
5. Document, assess and streamline all department processes
6. Capture, understand and react to daily, weekly and monthly metrics
7. Present operation metrics in bi-weekly meetings
8. Work with Director of IT/Logistics to set the yearly/quarterly goals of the department
9. Create staff goals
10. Coordinate receiving and inventory management of remnant pieces
11. Manage receipt and inventory processes around sample stock
12. Learn and apply a Lean/TPS (Toyota Production System) continuous improvement process
13. Work with all internal departments on cross departmental projects/processes
14. Vendor management for sample related projects
Must have:
1. Excellent communication, people and organizational skills
2. Ability to multitask, change directions quickly
3. Maintain a level head and professional attitude during stressful times
4. Quick learner
5. Question the status quo for the sake of continuous improvement
6. Ability to take/give criticism
7. Must have reliable transportation
8. Possess passion for your career
9. Basic computer skills
10. Working knowledge of Microsoft Office (Excel skills a plus)
11. Minimum 2 years previous management experience